Terms and Conditions

 

Who are we

Photo2Canvas is a family run business who are passionate about supplying you with the highest standard of fine quality canvas art. All our Canvas prints are made in our workshop and we never use third party companies or source our materials from abroad. We welcome any questions you may have about us, or our company and welcome you to contact us at the follow :

Photo2Canvas

Willow End

Alconbury

Cambs 

Pe28 4ED

Email - info@photo-2-canvas.co.uk

Phone - 07435 120247

 

Payment        

All payments must be made before collecting or receiving your canvas art. We cannot, and do not credit accounts. We currently offer PayPal as Payment method. Payment can be made either through our website, by phone or by mail. We also accept a payment by Cheque, or bank transfer. Please contact us if you wish to pay by one of these methods. 

 

Shipping/Delivery

UK, Scotland and Northern Ireland

We aim to dispatch all our UK orders within 1-3 working days depending on the size of the order. All our Canvas art is made to order and therefore we pride ourselves on producing the highest quality, rather than dispatching too quickly. Smaller UK orders will be dispatched via our Courier service. All UK orders over £50 will receive free shipping, whilst there is a flat rate charge of £3.45 for smaller size orders. Please note that there will be no shipping on bank holidays or other public seasonial holidays. If you require an order urgently, please contact us and we will try and dispatch your order for a specific day or occassion.

 

International Orders

We welcome International orders and we currently accept orders from Europe, Asia, US and Australia. All international orders have different shipping rates and will be visable at our checkout. If you would like to receive an independent quote, or arrange your own collection, please contact us before doing so. Please note we cannot take any resposbility for loss or damaged goods through your own network company. 

 

Lost items or items not arrived

We understand that from time to time items can get lost or take much longer to arrive due to conditions out of our control. Therefore at Photo2Canvas, we operate a 15 day policy for all  UK orders and a 30 day policy for all International Orders. After this timeframe, if your order has still not arrived we will refund you the full amount (including delivery charges) or send you a replacement. 

 

Return Policy 

All customers have the right to returns goods under the EU Distance Selling Regulations and we abide and uphold this legisation as a right by you the customer. Therefore we welcome back returns as long as they are returned back to us in the same condition as when they left us. As all our Canvas prints are 'Made to order'  a 25% restocking fee will incure, and you are responsible for paying the delivery charge back to us, unless the item is faulty. All items must be returned back to us within 7 working days from receiving your item. 

Under no circumstances can a refund be given if an item is damaged by you and then returned to us.

 

Faulty of Damaged Goods

If any item arrives damaged in transit - we promise to either refund you the full amount (including shipping costs) or send out a replacement.  We must be notified within 7 days of receiving your order about the fault or damage. Please note under no circumstances can be refund faulty or damage items made by the customer. 

 

Privacy and Cookie Policy

Photo2Canvas knows how important keeping information such as credit card details and personal data secure on the Internet. We do everything we can to keep your information secure and do not do sell or share personal information to any third parties, unless instructed to do so by the law or police.  

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